Shipping policy

Free Shipping on Orders $50 and Up

Orders of $50 or more ship free by ground service anywhere in the contiguous United States. The $50 is counted after discounts and before sales tax. Orders under $50 ship for a flat $12.50. Central vacuum pipe and cleaning solutions sold by the gallon are excluded from free shipping, and their shipping cost is shown at checkout.

Processing Time

In-stock orders placed by 2pm EST Tuesday through Friday and 12pm EST on Saturday, will ship the same business day; other orders ship the next business day. We're closed Sunday and Monday. You'll receive a tracking number by email as soon as your order ships.

Delivery Time

Most ground orders arrive in 2-5 business days depending on the proximity to our location based in Orlando, Fl. Florida orders are often delivered in 1-2 business days.  We ship by UPS, USPS or FedEx, whichever gets your order to you best.

Where We Ship

We currently ship to the 48 contiguous states and Washington, DC. For Alaska, Hawaii, Puerto Rico, APO/FPO or international orders, call or text 407-843-8343 for a quote.

Same-Day Local Delivery (Orlando)

New vacuums priced $399 and up, ordered by 3:30pm Tuesday through Friday and by 12pm Saturday, qualify for free same-day delivery by 7:30pm within 15 miles of our store at 2804 Edgewater Dr. The vacuum is assembled and tested before it leaves the store, and you can choose to receive it assembled or in its original box. An adult should be available to receive it; otherwise we'll leave it and text you a photo as proof of delivery. If a redelivery is needed, it will be scheduled at your expense.

Signatures

You decline a signature requirement on your order delivery unless you request one.  All order deliveries whether UPS, USPS, FedEx, Courier or Uber Delivery will deliver to your address provided without a signature for delivery.

Damaged, Missing or Lost Packages

Please inspect your order when it arrives. If the box or product is damaged, or something is missing, contact us within 48 hours with photos of the box and the item. We'll file the carrier claim and arrange a replacement or repair. If tracking shows no movement for 5 business days, let us know and we'll open a trace with the carrier.

Special Shipping Requests

If you need a specific carrier or delivery service, let us know before you place your order.

Questions? Call or text 407-843-8343, email sales@irbyandstutchman.com, or visit our Contact page.