Refund policy

Returns
It's simple. We'll gladly take back any item excluding commercial cleaning equipment within 30 days of purchase for a full refund that does not meet your expectations. You'll receive a full refund of the original purchase price of the products along with your original shipping costs you paid if applicable.

Individuals purchasing Irby & Stutchman Homecare or Riccar vacuum products will receive a 45 day money back guarantee along with 100% free returns. We'll cover 100% of the return costs if you are not completely satisfied with these products.

Commercial products are not eligible for our 30 day return due to the type of use these products are intended. Commercial equipment may be returned within 72 hours of purchase for store credit only.

Items received will be inspected to insure they are in like new condition. Items that are damaged, missing parts, worn, dirty or have noticeable odors are not like new and will not receive a full refund. Products that are not received in like new condition will be evaluated on an individual basis and may be subject to a reconditioning fee or the cost of missing or broke parts up to 50% of the original purchase price. We will document the condition of the products with photos or videos upon receiving your return and will forward copies to you.

How to return products for a refund
1. Contact us within 30 days of purchase to receive a RA# and a return label if you would like us to handle the return shipping. NOTE: Return shipping costs will be deducted from your refund unless otherwise noted.
2. Make sure the product you are returning is in like new condition with any original packaging, owners manual and accessories.
3. Drop your package off at a designated shipper or request a pick up.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@irbyandstutchman.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@irbyandstutchman.com and send your item to: 2804 Edgewater Dr. Orlando Florida US 32804.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be provided information regarding your return.

Shipping
To return your product, you should mail your product to: 2804 Edgewater Dr. Orlando Florida US 32804

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.